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2.0 Based on 40 reviews
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  • Customers like
    • Convenience 3
    • Customer service 3
    • Customer service resolution 3
  • Customers don't like
    • Delivery or customer service 6
    • Delivery guarantee 5
    • Quality was sickening 3
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I do not understand why ALL of Harry&Davids soups suck so bad. I had purchased many many years ago, and forgot how horrible they are. AND EXPENSIVE! So, I recently purchased two of them, for quick fixes when busy. I cannot remember the other garbage tasting one I had a few weeks ago. Was so bad, I wiped it out of mind. So now I made mushroom leek It is horrible, and VERY SPICY!!!! They all seem to have the same nasty hot and funky spice taste to... Read more

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I ordered on line to have a wine box with 2 bottles shipped to Wisconsin for a wedding gift. Two days later after order was accepted and payment was accepted I receive an email and a phone call from customer service asking me for birthdates to make sure I was over 21 ok, told it will be shipped now. Then I get a phone call from not sure who but from the 541 area code telling me that because of the Wisconsin strict liquor laws etc that it is... Read more

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I went to the H&D store in Howell Michigan only to find that they apparently don't think displaying prices is of any importance. There weren't 10 items in the entire store with prices either on the shelf or on the items themselves. I guess we are supposed to just pay whatever they think things are worth. I personally find that to be arrogant and a poor retailing practice. Maybe that explains why I was the only person in the store trying to shop.... Read more

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I paid for delivery by fathers day and now it reads my father's day gift will not be delivered until AFTER father's day. DO NOT USE THIS COMPANY - THEY ARE SCAMMERS THAT WILL TAKE YOUR MONEY AND NOT DO WHAT THEY ARE SUPPOSED TO DO. I REPEAT - DO NOT USE THIS COMPANY!!! Also, when I then try and contact them by phone, I keep getting hung up on. Why do I need to decribe this terrible experience in 100 words? So I'll just so this...dsf deghteh... Read more

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H&D sent my Farhers day gift by Fed-X who then delivered the gift to the U.S. Post office for delivery. Bottom line, my Dad did not receive his gift. Thanks H&D and Fed-X for blowing my Father's Day. Will not use H&D again as they only use Fed-X now.

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Don't know what happened to quality and service at Harry & David. For years I've always used them for gifts. And they used to be elegant and high-quality. Now they are really bad. The service is also quite poor. I ordered a nice gift for my father for Father's Day and they were late! Delivered late and completely missed for my dad for Father's Day. Customer service refused to address in any way that wasn't rude and condescending. I called to... Read more

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Harry and David situation very professionally

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I William Hughes, a regular Harry and David Customer signed up again to send Vivian Otteman fruit each month. For the first money I purchased an extra gift box. As you can see in her message back to me, the pears did not meet your usual standards. Original Message----- From: Vivian Otteman To: 'William Hughes' Sent: Thu, Jun 2, 2016 8:47 am Subject: From Viv - about the gift box from Harry and David Think you should know that 3 of the 4... Read more

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Ordered a $99.00 basket for a dear friend for his birthday and paid extra to make certain - and this was verified with Customer Service that he would indeed receive it on his birthday. My friend was so excited that he sat home waiting ALL DAY ON HIS BIRTHDAY with no birthday present ever being delivered as promised - I called Customer Service asking why the order had not been delivered and they said the notes indicated this box was back ordered... Read more

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Such a waste of money don't order from here. Ordered an assortment basket for Mother's Day and she threw it away. The picture doesn't display what you get

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