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Harry And David - Bait and switch. Coupon code not honored
Received email indicating up to 25% off certain items PLUS free shipping on December 11th only. They hound us every day with numerous emails. Tried to purchase the deal of the day gift basket Took forever to navigate their site and then when entering the code for free...
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#1146523
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My recent purchase was flagged due to anti-fraud issue and after resolving the issue with Amex I was advised that issue has been resolved and continue with my purchase which I did but Harry & David website is not allowing me saying "Maximum authorization attempts...
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#1145764
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Harry And David - Harry & David Gourmet Gifts
I selected a date for same day delivery through Harry & David. Their system charged me an additional $20 to do that. The order did not go out until the next day. The customer service representation admitted the mistake was made by their system but only reimbursed me...
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#1144366
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Harry And David - Spam spam spamitty spam

Harry And David
#1142102
Ordered ONCE NOW I GET AN AVERAGE of 5 to 6 emails a day. Never Ever Ever Again
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Harry And David - Product quality

Harry And David
#1117665
Product out of date would not replace with.fresh will not recommend to people for.holiday orders anymore.
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Harry And David - H&D *** Lately

Harry And David
#1063440
2.8
Details
I receive a shipment from H&D someone ordered from me, this is a perishable shipment mind you, it got to my job 10 minutes after I left the office for the day after 4 pm. I called and reported the independent contractor and requested a replacement shipment. Guess what, that's being sent Ground too when I asked for an upgrade. Such *** lately!
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Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website

Harry And David - Forgot to include who the gift was from

Harry And David
#1049533
1.4
Details
My order was delivered to my sister with absolutely nothing saying who it was from.
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Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Product or Service Quality
Reliability
Value for money
Website
I placed an online order for three items, including NY Strip Steaks. After I entered my credit card info, I placed the order. Their ordering system said that the order was successfully placed and I received an order number with a summary of the entire order. The order...
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1.0
I didn't like
  • Online order system
#1142584
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Tuesday evening 11/28/2017, I spent significant time putting together an order with several items (plus add-ons) for various recipients, with different messages. Then when checking out, the web site told me my Visa card # was not valid. I looked carefully, saw no...
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Anonymous
Megan

Same thing happened to me with my credit cards. When the order did finally go through, I lost all of the discounts (i.e. free shipping etc.) (!?!?) I'm still on hold with cu...

Anonymous
Lisa

The same thing has happened to me and it is really frustrating. I don't want to use customer service. I want to place my order through ebates and get my cash back rewards. I a...

#1139281
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Harry And David - Dark, Moldy. Mushy Pears Delivered Late!
BUYER BEWARE! I ordered a gift containing pears many weeks ago to be delivered to my friend for her birthday. When the gift didn't arrive on time (by 11/20), I called and found the gift was sitting in Fed Ex. I called the office, they apologized and said they would get...
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1.7
I didn't like
  • Customer service and a supervisor named kim
#1137063
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I ordered a Thanksgiving turkey for a friend on November 15th; they waited until November 21st (2 days before Thanksgiving) to ship. The turkey will not be delivered until today, Friday, 11/24, the day after Thanksgiving. I had called the 20th and the 21st and was...
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1.0
I didn't like
  • Customer service
  • Shipping and customer service departments are horrible
#1136385
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Harry And David - $9.99 box of Royal Riviera Pears
Harry And David - $9.99 box of Royal Riviera Pears
Was a special promo with a photo of six big huge pears. Ordered and received a box of five, tiny and very ugly pears. Called to complain and they refunded the $9.99 I know what these are supposed to be like, had them in 2009. If they did not have stock, they should...
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Anonymous
William

You should have seen the $30 box of apples they sent us.They looked like chickenpox.Some weird blight or disease.Replacement package, same problem.We are now awaiting oranges ...

#1136139
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I’ve ordered twice from Harry & David and they’ve screwed up my order twice. I ordered last year for family Christmas presents, only to get one order unable to be delivered until after Valentines Day. I had 3 different gifts ordered to 3 different locations, and one of...
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#1135995
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Contact Harry And David

Mailing Address:
Harry & David
Internet Customer Service 2500 S. Pacific Hwy.
Medford, OR 97501-2675
Phone:
(877) 322-1200
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I place my order on Harry And David website 8 days in advance a Smoked Turkey, Harvest Bouquet Flowers and Pear Ginger Fruitcake for my best friend's Birthday. On the birthday I was expecting my order because I didn't get any other notification to indicate otherwise....
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1.4
#1135094
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