Harry And David
Reviews and Complaints
Harry and David experience has been absolutely AWFUL!
Harry And David Organic Fruit Basket Review
Your customer service is horrible. Two boxes of your organic fruit were mistakenly delivered to my home.
I called and spoke with a member of your Customer Service team to make them aware of the incorrect delivery and they held me on the phone for over 30 minutes and then had the audacity to tell me that I should call Fedex to see about having them come back to get the boxes. I told the rep that she would need to call Fedex to handle that and finally she agreed. I'm calling to make you aware of an incorrect delivery and now you want me to coordinate getting the orders picked back up. I then asked to speak with a manager so I could express my frustration.
The manager just said sorry about that like it was nothing. I said I've been on the line for over 30 minutes trying to help you and all you can say is sorry. The manager then said he would email me a $10.00 coupon which I still have not never received. This experience has made me never want to order anything from your company; just horrible.
Oh and those boxes are still in front of my door.
I'm sure the fruit are going bad. Such a waste.
Business Order
Not what it looks like.....too expensive for what you get.
Well, I just received my second order from Harry and David. After years and years and wanting to try them, I finally did it.
I signed up for the Presidential Package. So far......don't waste your money. I received 10 apples in November (about $3 per apple) and 8 pears in December (about $3.75 per pear). Trust me, they are not as "pretty" as they look on line.
Honey crisp apples are much better and I get a bag for $4. For the kind of money I paid, I would expect fruits with no blemishes and a taste that is unforgettable. Not so.
Find something else to spend your money on. This is not worth it.
- Poor quality
- I expect better for the price
Harry & David was bought out by 1-800-Flowers in 2014
Harry And David Gift Basket Review
Harry And David Pie Review
Harry And David Pear Review
Harry And David Manager Review
I've been trying to buy a gift
for my daughter, at a reasonable price. I've been whipped around several times. Even though I put in all my credit info, you bounced me out, several times, and asked for my info again. My credit is fine. Your site needs some service. It's insulting. I won't spend my money at Harry and David again.
Now, I just got bounced out from the complaint site because, in order to complain, you have to enter at least 100 words
I guess I need about forty more words. Not only do you insult the customer, but you insist that they come up with a certain amount of words
- Bad web experience
Short Review on October&nbs-04:00;20,&nbs-04:00;2016
Christmas gift gone bad
- Rotten fruit
- Quality and quantity of product
Preferred solution: Go out of business.
Overpriced nasty soups.
I do not understand why ALL of Harry&Davids soups suck so bad. I had purchased many many years ago, and forgot how horrible they are.
AND EXPENSIVE! So, I recently purchased two of them, for quick fixes when busy. I cannot remember the other garbage tasting one I had a few weeks ago. Was so bad, I wiped it out of mind.
So now I made mushroom leek It is horrible, and VERY SPICY!!!! They all seem to have the same nasty hot and funky spice taste to them. Is it some kind of funky who the *** knows what country spice that is put in every soup they make?SAVE YOUR MONEY AND DON~T BUY THIS ***!
I honestly would be happier with a can of Campbells tomato soup right now..... At least it has a flavor that it should, like tomato, and not hot nasty spices, that I can not even swallow...
Poor quality controls or poor quality pickings?
Not once but twice I received a gift of pears that were tragic to look at: black spots, scabbed skins (perhaps a plant disease), shriveled up - the second time worse than the first. Their customer service referred to this as "my disappointment." I'd say the burden should have been on them to recognize that they have a major problem with quality control and they misrepresent their produce in their pictures.
Here, in fact, is what the real thing looks like and what is advertised.
What ever happened to truth in advertising and quality control? Shame.
- Poor quality and customer service
Preferred solution: You have replaced the box with worse pears and are now refunding the gift giver. I think you need to address your quality control issue and false advertising.
On-line order strange phone calls don't bother
I ordered on line to have a wine box with 2 bottles shipped to Wisconsin for a wedding gift. Two days later after order was accepted and payment was accepted I receive an email and a phone call from customer service asking me for birthdates to make sure I was over 21 ok, told it will be shipped now.
Then I get a phone call from not sure who but from the 541 area code telling me that because of the Wisconsin strict liquor laws etc that it is not possible to ship wine from Harry & David, although their website indicates which states they cannot ship to Wisconsin was not listed. I cancelled the order and of course lost 3 days shipping time so wedding gift will be late. Strangely the 3 other companies I contacted told me there is no problem shipping wine to Wisconsin and the order was placed and arrived.
So unclear if Harry and David for some reason just didn't want to complete this order and made it up or is it just incompetence, because the reason they gave not to send and cancel the order clearly does not exist. safe to say I would never deal with this company again nor would I recommend them to anyone
- Cancelled for no reason
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Me too. Their customer service is the WORST!!
SO rude .. and they just hung up on me two times.
WORST EVER.