Harry And David
Harry And David Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Harry And David has 1.7 star rating based on 295 customer reviews. Consumers are mostly dissatisfied.
67% of users would likely recommend Harry And David to a friend or colleague.
- Rating Distribution
Pros: Basically liked the variety of the product, Choosing delivery date, Customer service.
Cons: Customer service, Delivery or customer service, Delivery guarantee.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Harry And David has 1.7 star rating based on 295 customer reviews. Consumers are mostly dissatisfied.
67% of users would likely recommend Harry And David to a friend or colleague.
- Rating Distribution
Pros: Basically liked the variety of the product, Choosing delivery date, Customer service.
Cons: Customer service, Delivery or customer service, Delivery guarantee.Recent recommendations regarding this business are as follows: "Do not order from Harry & David. Only visit store in person.", "Do yourself a favor order from someone else", "Don’t buy from them for such a big price but poor product should be fresh and beautiful fruit", "Stay away from these crooks", "Never use Harry & David, especially for food gifts. Its embarrassing and expensive. They do not take responsibility for assuring foods are handled safely.".
Most users want Harry And David to offer a solution to their issues.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Depoe Bay, OregonThe order from *** continues from Feb. 2nd. #105-243-****
Please help fix this. Over two weeks ago I ordered two bins of the 50 piece dark chocolate truffles.
This past week I got a call saying my credit card didnt clear and they needed another card. So I called the customer service line and after trying to sell me 2 other items, I finally got them a credit card and it has shown up as paid on my credit card app. I also had to tell them I had a $10.00 discount on the first order. Which she finally then also credited to my card.
Now this morning, the customer service line is calling me again! Unbelievable. I refuse to call again. Please figure this out on your end or credit the whole thing and cancel my order.
I have never had so much trouble with what I thought was an Oregon company making such a mess of such a simple order. I love this product but I am giving up. Please fix this and email me at lynnew01@***.com. Lynne Wright Order number 105-243-****.
They say they need additional information. Maybe my blood type?
User's recommendation: Do not order from Harry & David. Only visit store in person.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Palatka, FloridaDisappointed in their product
User's recommendation: Don’t buy from them for such a big price but poor product should be fresh and beautiful fruit
CONTENTS OF GIFT BOX PERISHED
I sent a gift box of cheeses for Christmas to family. The gift box has an alert to REFRIGERATE IMMEDIATELY; however, the instruction was covered by a large shipping label.
The recipient placed their gift under the Xmas tree, unaware it was packed with expensive organic blue cheeses. By the time I found out, it was too late. Upon contact with Harry & David, they indicated that no refund or replacement will be provided because it was not their problem the refrigeration notice was covered up by their shipper.
I explained that this package was a gift and the recipient would have no clue it contained fresh foods when the warnings are covered. Their policy is, since it was delivered, they are not responsible.
- Large selection
- Poor customer service
- Failure to takenresponsibility
Preferred solution: Full refund
User's recommendation: Never use Harry & David, especially for food gifts. Its embarrassing and expensive. They do not take responsibility for assuring foods are handled safely.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Medford, OregonResolved: Late delivery
Company fixed the issue and I have been provided with apology.
- Ease of ordering
- Not delivered on time
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Mckinney, TexasResolved: The service is terrible. They have lied and lied.
Company fixed the issue and I have been provided with apology. My son called yesterday and said he received another basket.
They were thrilled. So, thank you for that.Betty Crenshaw
The other one did not arrive when they said. I called and was told it would be there by Christmas. I told her I needed it before Christmas then she said ok it would be delivered the next day by noon. It was not.
I called again and once again I was told it will be delivered Christmas. I said again no I was promised it would be there by now. The person said oh ok it will be there Saturday. They have continually lied.
I have serious doubts it will be delivered Saturday. I will use a different company next year. The fruit is good.
The service is awful. 584477****
User's recommendation: Find another company is you need it to arrive when they say. They lied to me.
Their qaulity is good worst than I would have ever expected
User's recommendation: Do yourself a favor order from someone else
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI was upset about the extreme shipping charges.
- Seems like nice gift
- High shipping charges
Preferred solution: Price reduction
User's recommendation: Ask about shipping charges
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Medford, Oregon0 rating. This used to be a good company but now. You can’t get a hold of anyone in the US for customer service. They charge a bundle for shipping yet don’t deliver.
Preferred solution: Deliver product or service ordered
User's recommendation: Don’t waste your money or time
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | White Plains, New YorkOrder called in was never taken
Not sure at this point
Moose Munch Packagind Defective
User's recommendation: Stay away from these crooks
Order follow up
Unhappy camper.
I need a catalog so I can make an order for Christmas
Clarify shipping charges. We have passport.
Preferred solution: Adjusted shipping charge on order I want to place.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDoesn't Keep Commitments
- Great at taking orders
- Awful at delivering orders
Preferred solution: Deliver product or service ordered
User's recommendation: Do not order anything from Harry & David.
Resolved: Fruit of the Man, which we got for Christmas has not yet been delivered as of today
Customer service agent said just wait and if the fruit does not arrive within the next two weeks, I will be getting back with my company.
Preferred solution: Deliver product or service ordered
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