Harry And David - A GIFT THAT DOESN"T COME OR COMES ROTTEN
My father was kind enough to give me a H&D fruit of the month gift, a pricey thing for 12 mos. I live where there is no home delivery of mail so H&D requires my physical address.
However, UPS consistently mis-delivers to a similar address in my zip instead or calls me to let me know my house doesn't exist. When a box does get to me, the address is wrong on the label, the fruit is often rotted, with bruising, the strawberries have mold. I call to correct the address and am told it cannot be done. They only one they have in the H&D system is the wrong one, too.
It's infuriating. Fed up, I have asked by phone and email for them to cancel the gift and refund my father. They just sent a reply confirming a replacement was sent and they have fixed my address.
It's ridiculous. Would you want these pears?
Reason of review: Poor customer service.
Preferred solution: Full refund.
Harry And David Cons: Failure to response to my request to cancel.
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