Update by user Jan 04, 2017
I am glad to report that after sending another email with a link with to this review, Harry & David finally returned the shipping fee.
I will mark this as resolved, just be aware the quality of Harry & David pears is no longer what it once was and you might have to fight to get your shipping fee returned.
Original review posted by user Dec 05, 2016
Harry and David has gone down hill and I will never order from them again.I recently d a box of "Royal Riviera Pears".
These are NOT the Royal Riviera Pears they used to sell. These are tiny, bruised, dented and horrible looking. I have attached photos which show just how awful these pears look. After waiting on hold for 45 minutes, I will told they would only refund the cost of the pears and not the shipping which I think is ridiculous since what they sent me was not what I ordered.
I use to receive the Royal Riviera at Christmas as a gift so I know what they are supposed to look like. They looked like the promo photos from the website, not the mess I received. Looks aren't everything of course, but these pears taste terrible too.
Bottom line: Terrible product and horrible customer service.Avoid at all costs.
This reviewer shared experience about bad quality and wants this business to issue a full refund as the author lost $10. The author is overall dissatisfied with Harry And David and uploaded picture s. The most disappointing about pear from Harry And David was quality was sickening Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.
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