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1.8

I made a $198.80 debit purchase from Harry and David a few days ago. When I reviewed my bank account this morning, I saw that I had TWO pending charges for the purchase amount and immediately called them.

Not only did I have to wait on hold for about 45 minutes, but the Customer Service Representative was awful and her attitude was less-than-stellar. She was unable to answer my question as to why there were TWO pending charges when I only made one purchase and got very frustrated with me. I ended up speaking to a Supervisor who was a little nicer, but told me that Harry and David has this procedure in place and that the hold would come off once my order shipped which would be next week. Essentially, Harry and David gets to hold onto $198.80 of my money, in addition to the $198.80 I spent on gifts.

Needless to say, they lost a loyal customer today. Please be aware of this practice when giving Harry and David your business.

Reason of review: Problems with payment.

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The same thing just happened to me. They caused my account to be overdrawn by taking double payments.

Waited for 35 minutes to talk to an outsourced customer service rep who couldn't speak or understand English. Supervisor was a little better, but still couldn't get me back my money.

Said the 2nd charge would drop off in 5 days. This is ridiculous.

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