Product: Harry And David Customer Care Clear all filters (0 of 23 reviews match)
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Harry And David - Disappointed

I placed an order and then the next day received both online and an mail coupons for discounts for orders. Called Harry and David to see if the either of the discounts could be applied to my order. Was told NO.
2.0
Details
Customer service
Discounts and Special Offers
Product
Harry And David Customer Care
#1421183
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Ordered two holiday boxes for appreciation of my company’s warehouse. One box arrived perfectly fine. Second box, tracking claims delivery Monday but CS tells me the following Thursday. Come Thursday, no box. Reship went out, no track number sent. Email CS, they give...
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Harry And David Customer Care
#1421055
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Overall very fun, pleasant experience, WOW!!!, what great customer service, from explaining sale items, tyeing in seasonal items (pumpkin stuff, tasting coffee) and making you "feel" the products. Both Tracey and Angel made our shopping experience way better, and also...
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5.0
Product
Harry And David Customer Care
I liked
  • Customer service
#1390493
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Oh my god. I ordered a gift basket for a friends Christmas Present and oh my goodness. I get multiple spam emails from them every day. Anywhere from 1-4 spam emails per day. I just don't understand why any business would think this is a good policy. even one a week...
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Product
Harry And David Customer Care
#1302870
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After decades of using Harry and David's to send impressive gifts, of late the quality and customer service have really taken dive.The company which used to pride itself on quality, now shoves any old bruised pear into a box and ships it. When you call customer service...
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2.5
Product
Harry And David Customer Care
#996409
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: On December 16, 2016 I placed an order with Harry and David for a Christmas gift basket. I received an email on the 18th telling me the basket would not be delivered until the 28th so I cancelled the order that day (the 18th). The customer service rep told me the...
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1.0
Product
Harry And David Customer Care
#991012
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I have ordered from Harry & David various times in the past and thought their customer service was great.This year, however, it is HORRIBLE. They got the name wrong on one of my packages (although the name was correct in my Harry & David address book), and shipped 6...
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Product
Harry And David Customer Care
#981313
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After nearly 10 years of ordering all my client gifts from H&D (about $1600 every year) I will never use them again.It's obvious they have consolidated with a number of other brands and outsourced their call center to India, staffed with unhelpful agents who can't...
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Miss Betsy
Miss Betsy

Even worse than the issue you had with the address is the fact that since being bought by 1-800-FLOWERS, H&D's quality has gone way down and there are numerous complaints even...

2.5
Product
Harry And David Customer Care
I liked
  • Website
I didn't like
  • Quality of problem resolution
  • Response time
  • Customer service
#977425
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I was ordering 3 of the Harry & David "Deal of the Day." A nice deal at $29.99 (regular $39.99).I spent a long time entering the information for three different recipients. Finally go to one of the final order pages and it wouldn't go forward to complete. It said there...
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Anonymous
Trey

Just had the exact same experience with H&D. My last one, to be sure, after buying from them for years. They offered free shipping in an email, but refused to honor it. Amazin...

1.0
Product
Harry And David Customer Care
I didn't like
  • No offerred for their mistake
#977014
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Harry And David Customer Care Review

I called two times to place a order and both times i could not understand the person i was talking too. I never placed the order.
1.0
Details
Customer service
Staff
Product
Harry And David Customer Care
#974274
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