Product: Harry And David Customer Care Clear all filters (19 of 19 reviews match)
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After decades of using Harry and David's to send impressive gifts, of late the quality and customer service have really taken dive.The company which used to pride itself on quality, now shoves any old bruised pear into a box and ships it. When you call customer service...
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2.5
Product
Harry And David Customer Care
#996409
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: On December 16, 2016 I placed an order with Harry and David for a Christmas gift basket. I received an email on the 18th telling me the basket would not be delivered until the 28th so I cancelled the order that day (the 18th). The customer service rep told me the...
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1.0
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Harry And David Customer Care
#991012
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I have ordered from Harry & David various times in the past and thought their customer service was great.This year, however, it is HORRIBLE. They got the name wrong on one of my packages (although the name was correct in my Harry & David address book), and shipped 6...
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Harry And David Customer Care
#981313
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Harry And David Customer Care Review

#974274
1.0
Details
I called two times to place a order and both times i could not understand the person i was talking too. I never placed the order.
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Customer service
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After nearly 10 years of ordering all my client gifts from H&D (about $1600 every year) I will never use them again.It's obvious they have consolidated with a number of other brands and outsourced their call center to India, staffed with unhelpful agents who can't...
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Miss Betsy
Miss Betsy

Even worse than the issue you had with the address is the fact that since being bought by 1-800-FLOWERS, H&D's quality has gone way down and there are numerous complaints even...

2.5
Product
Harry And David Customer Care
I liked
  • Website
I didn't like
  • Delivery of product
  • Phone on-hold wait times
  • Response time
#977425
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I was ordering 3 of the Harry & David "Deal of the Day." A nice deal at $29.99 (regular $39.99).I spent a long time entering the information for three different recipients. Finally go to one of the final order pages and it wouldn't go forward to complete. It said there...
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Anonymous
Trey

Just had the exact same experience with H&D. My last one, to be sure, after buying from them for years. They offered free shipping in an email, but refused to honor it. Amazin...

1.0
Product
Harry And David Customer Care
I didn't like
  • No offerred for their mistake
#977014
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This company has been hacked!If you used pay pal, your order info is being used for phishing. I have been emailed and called to be asked for another form of payment. Harry and David's solution? Flat out cancel your order and NOT tell you about it. Only after hours and...
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1.0
Product
Harry And David Customer Care
I didn't like
  • Customer service
#973621
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I've personally gone to my bank where both a debit and credit card are issued to me. Ms. Blakeney at the bank confirms both charges to my account. For her to refuse payment will take 30 days. For H & D to refund my money takes a week. If only I could get them. Folks, steer clear of Harry and David...
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1.0
Product
Harry And David Customer Care
I didn't like
  • All
#973126
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80 debit purchase from Harry and David a few days ago. When I reviewed my bank account this morning, I saw that I had TWO pending charges for the purchase amount and immediately called them. Not only did I have to wait on hold for about 45 minutes, but the Customer...
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Anonymous
Anonymous

The same thing just happened to me. They caused my account to be overdrawn by taking double payments. Waited for 35 minutes to talk to an outsourced customer service rep who...

1.6
Product
Harry And David Customer Care
#970807
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Spent $40 on a handful of pears that were left on a porch to freeze.I complained to customer service only to receive apologies. I didn't pay $5 a pear to get pear ice cubes. FedEx's fault or not, their customer service apology wasn't sufficient for the lack of "wow"...
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Anonymous
Anonymous

They have a 100% guarantee, did they replace the pears? If they didn't just email them, it's a busy time of the year, they hire dumb seasonal employees who are clueless. So...

Product
Harry And David Customer Care
#969944
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I run a a business so for the sake of time this will be very brief.I have spent the better part of two (2) hours on the phone (mostly on hold) after being lied to last week by a Harry & David customer service rep. regarding a refund on packages that did NOT make it to...
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Product
Harry And David Customer Care
#967236
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