Product: Harry And David Customer Care Clear all filters (0 of 20 reviews match)
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Oh my god. I ordered a gift basket for a friends Christmas Present and oh my goodness. I get multiple spam emails from them every day. Anywhere from 1-4 spam emails per day. I just don't understand why any business would think this is a good policy. even one a week...
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Harry And David Customer Care
#1302870
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After decades of using Harry and David's to send impressive gifts, of late the quality and customer service have really taken dive.The company which used to pride itself on quality, now shoves any old bruised pear into a box and ships it. When you call customer service...
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2.5
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Harry And David Customer Care
#996409
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: On December 16, 2016 I placed an order with Harry and David for a Christmas gift basket. I received an email on the 18th telling me the basket would not be delivered until the 28th so I cancelled the order that day (the 18th). The customer service rep told me the...
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1.0
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Harry And David Customer Care
#991012
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I have ordered from Harry & David various times in the past and thought their customer service was great.This year, however, it is HORRIBLE. They got the name wrong on one of my packages (although the name was correct in my Harry & David address book), and shipped 6...
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Harry And David Customer Care
#981313
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After nearly 10 years of ordering all my client gifts from H&D (about $1600 every year) I will never use them again.It's obvious they have consolidated with a number of other brands and outsourced their call center to India, staffed with unhelpful agents who can't...
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Miss Betsy
Miss Betsy

Even worse than the issue you had with the address is the fact that since being bought by 1-800-FLOWERS, H&D's quality has gone way down and there are numerous complaints even...

2.5
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Harry And David Customer Care
I liked
  • Website
I didn't like
  • Response time
  • Phone on-hold wait times
  • Customer service
#977425
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I was ordering 3 of the Harry & David "Deal of the Day." A nice deal at $29.99 (regular $39.99).I spent a long time entering the information for three different recipients. Finally go to one of the final order pages and it wouldn't go forward to complete. It said there...
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Anonymous
Trey

Just had the exact same experience with H&D. My last one, to be sure, after buying from them for years. They offered free shipping in an email, but refused to honor it. Amazin...

1.0
Product
Harry And David Customer Care
I didn't like
  • No offerred for their mistake
#977014
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Harry And David Customer Care Review

I called two times to place a order and both times i could not understand the person i was talking too. I never placed the order.
1.0
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Customer service
Staff
Product
Harry And David Customer Care
#974274
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This company has been hacked!If you used pay pal, your order info is being used for phishing. I have been emailed and called to be asked for another form of payment. Harry and David's solution? Flat out cancel your order and NOT tell you about it. Only after hours and...
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1.0
Product
Harry And David Customer Care
I didn't like
  • Customer service
#973621
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I've personally gone to my bank where both a debit and credit card are issued to me. Ms. Blakeney at the bank confirms both charges to my account. For her to refuse payment will take 30 days. For H & D to refund my money takes a week. If only I could get them. Folks, steer clear of Harry and David...
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1.0
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Harry And David Customer Care
I didn't like
  • All
#973126
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80 debit purchase from Harry and David a few days ago. When I reviewed my bank account this morning, I saw that I had TWO pending charges for the purchase amount and immediately called them. Not only did I have to wait on hold for about 45 minutes, but the Customer...
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Anonymous
Anonymous

The same thing just happened to me. They caused my account to be overdrawn by taking double payments. Waited for 35 minutes to talk to an outsourced customer service rep who...

1.6
Product
Harry And David Customer Care
#970807
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