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Thank you for your inappropriate suggestion.I would prefer not to contact the State office for AIG and let them know the gift sent was spoiled.During our next conference I will recommend they consider other gift options. Please confirm that this thread can be posted to all review sites regarding Harry and David / unparalleled 100% Guarantee. Kindly forward this to your CEO / COO for comment.Again, very disappointing! Lots of room for improvement.

Best Regards,Frank J. Cac

"Expect Great Things"As an independent agency, we provide solid solutions for your insurance needs. Auto, Home, Life, Umbrella, Motorcycle, Boat...ask me how you can start saving today!

-------- Original Message --------Subject: RE: RE: Harry & David Order (LTK111530****34561X)From: "Harry and David Customer Service" Date: Thu, January 15, 2015 1:38 pm

Subject: RE: Harry & David OrderDear Harry & David Customer,Thank you for contacting us.

We are sorry for the inconvenience. We checked your e-mail on 01/04 and could not find an order number. We have checked by address, phone number and e-mails and cannot locate your order. We are sorry, but it appears you will have to contact the people that sent you the gift and get the exact name and full address that they sent the gift under. Their phone number and e-mail address would also help.Once again, we do apologize.

We look forward to hearing from you again soon.Best Wishes,Donald T.Harry & David E-Services2500 S. Pacific Hwy, Medford, OR 97501Call Toll Free 1-87*-322-****

---------------Original Message---------------

Subject: RE: RE: Harry & David Order (LTK111530****34561X)

Good Morning,I included all info on the original e mail from your web-site... then threw it away.I had no idea that this process would be so complicated and time consuming.A suggestion would be to run a search on our address were they delivered the package???Or maybe check your web site for the original info???Please remember this was a welcome gift which has been received over the past 5 years.Unfortunately, this experience has been less than favorable.There must be an easier way...... very disappointing!

Best Regards,Frank J. Cace

"Expect Great Things"As an independent agency, we provide solid solutions for your insurance needs. Auto, Home, Life, Umbrella, Motorcycle, Boat...ask me how you can start saving today!

-------- Original Message --------Subject: RE: RE: Harry & David Order (LTK111530****34561X)From: "Harry and David Customer Service" Date: Thu, January 15, 2015 10:43 am

Subject: RE: Harry & David OrderDear Frank Cace,Thank you for your patience.We apologize for the inconvenience. We are unable to locate an order that we shipped to your address or an order placed by any of the following businesses: Chartis Private Client, Great Florida Ins or Tequesta, PRMA, Private Risk Management Association or Private Client Insurance Group.If you have the package that the gift was received in, on the shipping label, under the greeting, there will be a 10 digit number following the letters "ORD". If you could provide that number, that would help us immensely. If you can see the tracking number on the shipping label, we can find the order using that number as well. Alternatively, the sender may have placed the order under their own name instead of a business name, so if you have their actual name, we could look for the order that way.One other thought that we had is that the sender purchased the gift at one of our retail stores and sent it personally. Regardless of how the gift was purchased or sent, our guarantee stands and we will make it right.If you have any of the above information, please forward it to us so that we may research this matter further.Best Wishes,Jill M.Harry & David E-Services2500 S. Pacific Hwy, Medford, OR 97501Call Toll Free 1-87*-322-****

---------------Original Message---------------

Subject: RE: RE: Harry & David Order (LTK111530****34561X)

This will be the 5th time I am supplying that information.

Best Regards,Frank J. Cace

"Expect Great Things"As an independent agency, we provide solid solutions for your insurance needs. Auto, Home, Life, Umbrella, Motorcycle, Boat...ask me how you can start saving today!

-------- Original Message --------Subject: RE: RE: Harry & David Order (LTK111530****34561X)From: "Harry and David Customer Service" Date: Thu, January 15, 2015 8:50

Subject: RE: Harry & David OrderDear Frank Cace,Thank you for contacting us.

We do apologize for the inconvenience with your order. We are unable to locate any order with the information that you have provided for the customer. Would you please provide your complete name, address and phone number, and we will be better able to assist you.

We look forward to hearing from you again soon.,Best Wishes,Paula F.Harry & David E-Services2500 S. Pacific Hwy, Medford, OR 97501Call Toll Free 1-87*-322-****

---------------Original Message--------------Subject: RE: Harry & David Order

Good Morning Sarah,Thank you for your follow up e mail!For the past 7 years we have been receiving a large tower gift from our home office, Chartis and really enjoy the pears and treats. This past year the experience was not as memorable as the pears were spent and the popcorn was stale. Since his was a gift and included "good intentions" I did not let the sender know the gift was spoiled. I went to your web site and sent an e mail with the order number, inspectors name and bar code along with comments on Sunday January 4, 2015. I did not receive a reply so I followed up with a phone call on Friday January 9, 2015. Although the representative was sincere and promised a return phone call with a status update, nothing materialized. On January 13, 2015 I phoned for the 3rd time and explained the entire event to a new representative who commented on your 100% satisfaction guarantee and unparalleled customer service but could not help me as the original order could not be located. Late yesterday afternoon you left a message on my voice mail requesting additional information. I called you back on my was into the office but you were unavailable. The sender's name is PRMA, I am happy to provide additional information, please advise.Thanks again.

Best Regards,Frank J. Cace

-------- Original Message --------Subject: Harry & David OrderFrom: Harry & David Customer Service Date: Tue, January 13, 2015 6:41 pm

Dear Mr. Frank Cace,

Thank you for contacting us.

We would be happy to research this further, but we need more information to access the order. Please provide the 10-digit order number, or if that is not available, your complete name, address, and phone number as they would appear on the order, and we will be better able to assist you.

We look forward to hearing from you again soon.

Best Wishes,

Sarah E.

Customer Service Support2500 S Pacific Hwy, PO Box 712Medford OR 97501Call Toll Free 1-80*-345-****

Reason of review: Poor customer service.

Monetary Loss: $100.

Preferred solution: Let the company propose a solution.

Harry And David Cons: Delivery or customer service, Representative suggestion.

Location: Jensen Beach, Florida

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