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New Reviewer
Harry And David - Wasted my time
Harry & David have been a complete waste of my time. I wanted to share this to prevent them from wasting your time. I placed an order on Jan 8, 2022, for a Valentine's Day wreath and received an email confirming I would receive my order by Jan 20, 2022. On Jan 18,...
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ID
#3290761 Review #3290761 is a subjective opinion of poster.
Pros
  • Looks great on web site
Cons
  • Shipping delays cause frustration
  • Bad web experience
  • Not honoring an offer
Preferred solution
Let the company propose a solution
New Reviewer

Order and card problem

I think my card on file has expired I need help to get a new card on file. Are you Kidding me this is so stupid
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ID
#3607214 Review #3607214 is a subjective opinion of poster.
Location
Riverview, Florida

03/03/2022 Order placed to be delivered to Clare, Michigan

I ordered the oranges and grapefruit for my cousin (Tom Cradit) for his birthday on 03/10. After my order was placed, I received a notice that it might not be delivered until 03/31/2022!!!!! On the 3rd you took the funds from my credit card. I have received no further confirmation to include shipping information or even the fact that I placed an order Can you please help me by giving me some idea of when I can expect this gift to be shipped? Also, I would appreciate a confirmation that my order was placed, including a confirmation number. I use Harry & David to send gifts throughout the year to my cousin, but I am awfully disappointed in the issues surrounding this most recent order.

User's recommendation: Within a day or two, I received an e-mail from Harry & David stating that my order had been shipped.

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ID
#3398186 Review #3398186 is a subjective opinion of poster.
Location
Gainesville, Florida

I purchased a cheese basket from harry and david the person that got it was horrified all they got was 3 small pieces of cheese that was it it looked better in the website that's why i got it they hav

not good i will never do business with you again you should be ashamed of yourselves to sell something like that and it was 50.00 a rip offdo not buy from the
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ID
#3366637 Review #3366637 is a subjective opinion of poster.
Location
Watertown, Massachusetts

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Verified Reviewer
New Reviewer

Poor quality pears

Just got order of pears..note inside says they are different this year due to weather. They are horrible! Skin tough, pears grainy, not juicy. Very little flavor. Tried to ripen for 5 days, still hard. Will never buy these again. pgs64@***.com
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ID
#3312718 Review #3312718 is a subjective opinion of poster.
Location
Alameda, California
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Heritage honey bell order- requesting replacement

Harry And David - Heritage honey bell order- requesting replacement
Received my heritage Honeywell order on 1/26/22 and not satisfied. Most of the product is bruised and unable to be peeled easily. Not sweet. Tried to call customer service and it sounded like the service operator had her TV blaring and she hung up on me 3x. Im worried because I have 4 pending gift orders to be shipped in February.

User's recommendation: Check refund policy, email address.

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ID
#3298257 Review #3298257 is a subjective opinion of poster.
Loss
$40
Preferred solution
Deliver product or service ordered
I received as a gift a huge wood box which arrived smashed inside an undamaged cardboard shipping box. I write Harry & David as a long time customer suggesting they should rethink this product and stick to baskets which we always enjoyed. One food item was smashed. I...
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ID
#3255558 Review #3255558 is a subjective opinion of poster.
Location
Homestead, Florida

Everything they did was wrong and took too long

Placed order by phone because website wouldnt take coupon. Never got confirmation email with order. Took 3 weeks to deliver. Got to business late Christmas Eve when receiver was closed. They failed to include note to party so they had no idea who it was from. Took 3 phone calls just to get order #. They disgust me.

User's recommendation: Use Amazon or Sams club.

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ID
#3253212 Review #3253212 is a subjective opinion of poster.
Location
Melbourne, Florida
New Reviewer

Cannot reach with email

We received a Christmas gift wooden box. It arrived very damaged altho the outside cardboard shipping box did not show much damage. There were 2 bottles of wine which were fine. The "gift" wooden large box was demolished with the checkered top broken off and apart. The front panel would not line up to close. It was a huge disappointment. The only food item was the chocolate decadence round cake that was mushed. Sad. We did not want to embarrass our guest to advise them of the condition of the broken box, we simply disposed of it. Please do not send these out, but rethink this design. The baskets were by far more reusable and we never had one arrive so useless.

User's recommendation: Dont buy wooden 2 story boxes.

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ID
#3241789 Review #3241789 is a subjective opinion of poster.
Location
Palm Springs, Florida
Pros
  • Food quality great
Cons
  • New wooden boxes horrid design
  • New wooden box horrid design - stick to baskets
Preferred solution
Let the company propose a solution

Quality control…

Pointed out that mustard had burned product on rim of jar and have received no response whatsoeverassortment was a Christmas gift.

User's recommendation: Overpriced products of mediocre quality….

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ID
#3232933 Review #3232933 is a subjective opinion of poster.
Location
Weymouth, Massachusetts
New Reviewer

Received basket with stale product

We received a large basket from my company as a holiday thank you and everything was stale. Very disappointing package.

User's recommendation: Beware: Stale Products included.

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ID
#3230477 Review #3230477 is a subjective opinion of poster.
Pros
  • National delivery
Cons
  • Stale product
Preferred solution
Let the company propose a solution

Undelivered purchase.

Satisfied with Harry and Davids response, thank you for your intervention. $$$$$$$$$$$$$$$$$$$$$$$$$
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ID
#3219300 Review #3219300 is a subjective opinion of poster.
Location
Prior Lake, Minnesota

I received bad fruit

Harry and David sent me an apology email and sent me a whole new package. The package arrived quickly. Thank you Harry and David

User's recommendation: This is a top notch company that made my order right.

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ID
#3203989 Review #3203989 is a subjective opinion of poster.
Location
Citrus Heights, California

Bad instructions

I LOVE Harry & David pears. However, if I follow the enclosed ripening instructions, all the fruit ripens at the same time and I end up giving most away.EVERYBODY DOES! Isn't it possible - as with avocados - to refrigerate the unripened fruit until needed. Then remove, and ripen, as many at a time as I can use? (Using all, of course, within a few weeks)?

User's recommendation: Rewrite your ripening instructions so we can enjoy ALL OF YOUR PEARS!

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ID
#3189404 Review #3189404 is a subjective opinion of poster.
Location
Sanibel, Florida

Late Deliveries

I ordered the same basket for 5 recipients. One basket arrived on time (guaranteed by 12/16) and the remaining 4 arrived late, with one of those still not delivered and it is 12/22 and the tracker says it will not arrive until end of day 12/24- a full 8 days late. Not satisfied with this as the orders were time sensitive for various reasons and the guarantee was for delivery by 12/16, which was only met on one delivery.

User's recommendation: Don’t trust the standard delivery timeframes provided and consider if the cost of this product is worth it.

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ID
#3187217 Review #3187217 is a subjective opinion of poster.
Location
Springville, Alabama

Terrible customer service

My gift to my sister was lost. It took me 1 week to get an appropriate response. I ended up getting a refund but it took a lot of work. Terrible customer service the customer service agent on the phone was curt and couldn't manage to find my order. I managed to finally reach someone via text who found my order. Harry and David, never again.
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ID
#3172854 Review #3172854 is a subjective opinion of poster.
Location
Atlanta, Georgia

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