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order customer service gift service customer pears christmas delivery box harry david
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New Reviewer

Order received is spoiled

Harry And David - Order received is spoiled
Harry And David - Order received is spoiled
Harry And David - Order received is spoiled
Harry And David - Order received is spoiled
Harry And David - Order received is spoiled
The customer service number says it’s not valid looking for another.
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1 comment
#1959839

my pears are rotten, customer service sucks , this place sucks Henry and David , should be *** and *** head , stay away terrible at the best they just don't give a ***

Reply
2 0
ID
#1905387 Review #1905387 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered
New Reviewer

Gift card use denied

1.0
I have had a gift card for a number of years and I attempted to use it as part of a purchase. After being asked numerous questions like date of purchase, who bought it, etc, etc, etc . I expected the next question might be how much I weighed at birth 85 plus years ago.
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ID
#2582218 Review #2582218 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

Receive late/chocolate melt/

1.0
I received my chocolates 2 days late and they were melted. What a mess. Freezer bags totally melted. What a way to get Mother's Day totally ruined. My step daughter should really receive her money back.

User's recommendation: DON'T BUY!!!!#.

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#2548528 Review #2548528 is a subjective opinion of poster.

Lost order/poor customer service

1.0
I placed an order, the item never arrived and all I keep being told is either, "not my problem" or "well, it's mother's day and we are really busy". 45 min with the on-line chant, the rep disconnected the chat, and an hour on the phone, being transferred to one rep after another and not being told I was being transferred. Just got off the phone with an executive (?) and again told, we can't do anything.

User's recommendation: Don't ever use them to send a gift.

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ID
#2544404 Review #2544404 is a subjective opinion of poster.
Location
San Diego, California

Failure to provide services that were paid for

1.3
Thank you for ruining Mother's Day during Covid-19. You failed to send a complete order to my mother-in-law and didn't bother shipping my mother's order at all. You did notify me that my mother-in-law's "order" was delivered, but failed to mention that 1 of the 2 items was not included (that's 50% of the one order, not a second order, much to the chagrin of your incompetent customer service representatives, but I'm getting ahead of myself). And I just noticed the symbol cap on my review.Do

User's recommendation: Do not use!!!

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ID
#2541963 Review #2541963 is a subjective opinion of poster.
Location
Alexandria, Virginia

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Verified Reviewer New Reviewer

Bad advertising plan

So, whatever geniuses devised their TV ad campaign, needs to have their head examined, they want you to believe that United States of America is comprised only with people of color, blacks and Latinos, this is the same stupidity that Victorias Secret decided was a good ad campaign, extremely overweight Latino and African-American women, they have closed over 50% of their stores and are just moments away from bankruptcy, I realize Harry and David is petrified of black lives matter talking bad about them, that is an act of cowardice ,,Keep on making Caucasian Americans the extreme minority in your commercial ads and youll be out of business very soon, because it just shows you are out of touch with America and youre afraid of terrorist here on American soil
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ID
#2517071 Review #2517071 is a subjective opinion of poster.
Cons
  • Rotten looking fruit

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Verified Reviewer New Reviewer

H&D SPECIAL OCCASION NOT SPECIAL

1.0
Do Not Order a special occasion basket and expect it to arrive when scheduled!! If this gift basket has any economic impact; ie, important client --- YOU WILL Lose THE ACCOUNT!! Ordered 2 Easter baskets 2 weeks I'm advance. The first and most important reports delivery, however, it was not delivered! Too late to replace and arrive in time. The Basket will not be special or apropos for occasion. Harry and David will sorely disappoint and under deliver! I will never use them again for anything!!! This was to be a happy event, but only stress and extreme disappointment!! The window has closed and Easter has passed. No use in expecting people to do what they say!! Harry amp;;;;;;;DavidSUCKXDdDX!!

User's recommendation: DO NOT ORDER FROM THEM.

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ID
#2481638 Review #2481638 is a subjective opinion of poster.
Cons
  • Missed occasion

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Verified Reviewer New Reviewer

1.2
I ordered a nice basket and wine to let friends of ours know we were thinking of them after the loss of their father. Before I ordered, I made sure it was something that was available. A date for delivery was noted at the time I placed the order on February 10th to be...
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ID
#2421805 Review #2421805 is a subjective opinion of poster.
Product
Harry And David Tower Of Treats Gift Basket
Pros
  • Selection was decent
Cons
  • Date of delivery changes after order is placed
  • Shipping delays cause frustration
  • Take your funds before shipping product
Loss
$156
Preferred solution
Funds were taken from my MasterCard on February 11th. I thought customers could not be charged until their order was shipped? Item was ordered on Feb. 10th and still has not left the facility.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Resolved: Failed to deliver gift on date promised, for which I paid extra.

2.8
Update by user Feb 10, 2021

Company fixed the issue and I have been provided with full refund.

Update by user Feb 10, 2021

Turns out that, although I ordered on the Harry & David website and the order confirmation came from them, the order was routed to a subsidiary company, Cheryl's Cookies. After a couple of conversations, Cheryl's Cookies has agreed to refund the full amount.

Original review posted by user Feb 10, 2021
I ordered a Valentine's Day gift online and, when asked if I wanted the gift delivered on a specific day, I clicked "Yes". They notified me that this would require and increase in the shipping charges, which I accepted. On the date the gift was to be delivered, I chanced to track the package and found out that not only was it not to be delivered on the date promised (February 10), but would not be delivered until the DAY FOLLOWING VALENTINE'S DAY.

User's recommendation: Buy elsewhere.

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Resolved
ID
#2415157 Review #2415157 is a subjective opinion of poster.
Preferred solution
Full refund
New Reviewer

TINY Basket for $70.

1.3
I ordered a $70. basket for close friends and when it came, squashed into a tiny box, I could not believe the size! I was not there when my friends opened it, but the smallness of the box, blew me away. I can now anticipate sales calls for the next 5 months. We have always used H&;;;;;D during the holidays, and they were reasonably-priced and, while I would not call the content of the baskets ;and; boxes generous, they were adequate. Not so any more.
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ID
#2407638 Review #2407638 is a subjective opinion of poster.
Product
Harry And David Gift Basket
Pros
  • Arrives on time
Cons
  • Expensive
  • Skimpy
  • Tiny basket shoved in box
New Reviewer

TINY Basket for $70.

1.6
I ordered a $70. basket for close friends and when it came, squashed into a tiny box, I could not believe the size! I was not there when my friends opened it, but the smallness of the box, blew me away. I can now anticipate sales calls for the next 5 months. We have always used H&;;;;D during the holidays, and they were reasonably-priced and, while I would not call the content of the baskets ;and; boxes generous, they were adequate. Not so any more.

User's recommendation: Don't patronize Harry & David - they used to be good, but it seems they have changed. I have gotten a ton of sales calls from them, too, which they never did.

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ID
#2407634 Review #2407634 is a subjective opinion of poster.
Pros
  • Arrives when specified
Cons
  • Pricing
  • Quality was sickening
New Reviewer

This is nuts filling all this out

1.0
If you had the expiration date this would not be necessary. mmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmm

User's recommendation: already gave answer.

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ID
#2398654 Review #2398654 is a subjective opinion of poster.
Location
Ashburn, Virginia
New Reviewer

Resolved: No Experation Dates

Update by user Jan 28, 2021

Company fixed the issue and I have been provided with product replacement. Replace the items or give me the expiration dates on the 2 products.

Original review posted by user Jan 28, 2021
I have 2 items never opened that were given to me as a gift. There are no expiration dates on the jars or covers. The bar codes are 828760**** and 809********. Can you tell me the expiration date of each jar???

User's recommendation: Don't buy without expiration dates.

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Resolved
ID
#2398640 Review #2398640 is a subjective opinion of poster.
Product
Harry And David Gift Basket
Pros
  • Are good but expensive
Cons
  • Need to add expiration dates
Loss
$20
Preferred solution
Let the company propose a solution

Request reply

I had a most pleasant and generous reply from Harry and David, Thank you.
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ID
#2377292 Review #2377292 is a subjective opinion of poster.
Location
Buckeye, Arizona

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Verified Reviewer New Reviewer

Order 3 crab quiches as gifts for New Year’s Eve, none were delivered.

1.2
Harry and David is a joke, they take orders, cant for fill them yet charge you for them. Ordered 3 crab quiches as gifts (2 to be delivered in New York and 1 in Florida) for New Years Eve on December 16, they guaranteed delivery on December 31, None were delivered. Called their Customer Service on Jan 1, they stated they will correct the billing in 24 hours and send a email. This also was not done. But they did offer a 20% discount on my next order. Thanks for ruining New Years dinner

User's recommendation: Don’t buy from Harry and David.

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1 comment
#1979570

They did sent a full refund

Reply
1 0
ID
#2365580 Review #2365580 is a subjective opinion of poster.
Cons
  • Delivery of product
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Item ordered & not delivered

1.0
I ordered a Lobster Pot Pie for our Christmas dinner. When I checked on its status for delivery thats when my concern began. Talked with someone on their Chat site that said my order had been cancelled. They were sending me chicken pot pies instead. Who cancelled my order? Why was I not informed? Did not want chicken pot pies. Can get those at Krogers. Thanks for ruining my Christmas dinner.

User's recommendation: Don’t order anything you are counting on being delivered for. A certain date.

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ID
#2365469 Review #2365469 is a subjective opinion of poster.
Pros
  • Products
Cons
  • Not able to talk to a real person
Preferred solution
Apology

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