Harry And David Reviews and Complaints
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Customers don't like
- Customer service
- Quality was sickening
- Delivery guarantee
Customers like
- Customer service
- Online shopping
- Customer service resolution
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Harry And David - Given the run-around on rotten pears
I received a box of pears as a gift. One was rotten, so I contacted them. They checked on the order and made it sound like a replacement was coming. 10 days later, nothing, so I checked back. They acted like they were waiting for me to say a replacement was acceptable (despite originally saying the new shipment had been scheduled), and told me a date to expect the replacement. It still hasn't come and I think they're just shady.
Harry And David - Bad pears moldy n black
My pears came moldy n black had to throw out waste of money
Harry And David - Moldy pears
My pears were black and moldy just nasty in the box threw them out it terrible that you spend your money and get a bad product never again!
I ordered the Signature tower and Deluxe Tower online. One was said to arrive today and one on Monday. The Signature tower came today. I opened the box and there was only 3 pears instead of six. I called customer service right away. A guy named Garret is by far the...
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Harry And David - Gifts at Christmas
2 yr in row received Harry and David gift basket. I know the purchaser paid a lot of money for basket and fruit box. Last yr the oranges were dry and tasteless. Threw most of fruit away. This yr med size fruit basket with apples and pears and cheese. Pears brown spots and mush. Apples bruised. Threw out and kept cheese. Feel bad for people buying gifts. I just couldn’t tell them. I thanked and said in future don’t buy , the fruit doesn’t get eaten. So I wasn’t totally untruthful. Fruit did not get eaten. Save your money people!!! Over rated...
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Harry And David - 2018 Bad Year for Service from Harry & David
I've order from Harry & David for many years but haven't had any issues until this year (2018) for ordering! I had 2 orders not delivered on time and one of those 2 arrived 7 days after promised date and after Christmas. Called in and a reorder was made. Both came before estimated arrival date; however, 1 of the orders the pears were rotten. It has been frustrating and disappointing using Harry & David this year and pushes me to look at other options!
Harry And David - SLOPPY PACKAGING
A SMALL GIFT TOWER FROM A FRIEND ONE SMALL BOX OPENDED BOUNCING AROUND IN SHIPPING CARTON WITH ANOTHER LOOSE BOX RIBBION LAYING ON THE BALANCE OF GIFT BOXES . I WAS A CUSTOMER FOR THE LAST 6 YEARS AND CUSTOMER SERVICE WAS NOT ……PRESENT THIS YEAR...
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I didn't like
- Bad web experience
- Some of the fruit was moldy
My nephew ordered a box of pears for me. They were rotten. I mean rotten. Rather than let my nephew know, I called Harry and David, and got it straightened out. But the new box arrived, and the pears were not ripe. One even had bruises on it. Pears ideally ripen on the...
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My family and I have used Harry and David for many years. This year 2 of my family members sent me packages. One family member ordered 3 items to send to me, ordered at the same time. These items finally made it on 3 different days. One of the items (pears) was handed...
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Harry And David - Inferior products
Another expensive tower of inferior products from friends who won't give up on this company. Blemished fruit, a bag of broken pretzels, and a rice snack mix that was made in CHINA! When shopping we insure that we avoid buying food products made in China, whether for us or for our dog. I set the mix out for guests before reading the label. We all felt they were tasteless. Then I read the label, saw that it was made in China and tossed out the remainder for the crows to eat. Lots more in the tower that is sitting waiting to be consumed, but nothing looks appealing.
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Harry & David picks their pears unripe (less bruising, easier to keep fresh till Christmas), so receiving pears that did not fully ripen in the box isn't abnormal. In fact, th...