Dianna C Wpf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Emails???

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I wasn't given a chance to speak to a person about my issue. I want to be contacted about this issue!!
View full review

Preferred solution: How about a phone call resolving this issue

User's recommendation: Don't use Harry and David

Dawn C Kom

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Palatka, Florida

Disappointed in their product

Harry And David - Disappointed in their product
Harry And David - Disappointed in their product - Image 2
I got a gift for Christmas from my sister opened my pears and as you see the photo they are rotten so no pear butter
View full review

User's recommendation: Don’t buy from them for such a big price but poor product should be fresh and beautiful fruit

Linda H Iqu
map-marker Broomfield, Colorado

CONTENTS OF GIFT BOX PERISHED

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Harry And David - CONTENTS OF GIFT BOX PERISHED

I sent a gift box of cheeses for Christmas to family. The gift box has an alert to REFRIGERATE IMMEDIATELY; however, the instruction was covered by a large shipping label.

The recipient placed their gift under the Xmas tree, unaware it was packed with expensive organic blue cheeses. By the time I found out, it was too late. Upon contact with Harry & David, they indicated that no refund or replacement will be provided because it was not their problem the refrigeration notice was covered up by their shipper.

I explained that this package was a gift and the recipient would have no clue it contained fresh foods when the warnings are covered. Their policy is, since it was delivered, they are not responsible.

View full review
Loss:
$93
Pros:
  • Large selection
Cons:
  • Poor customer service
  • Failure to takenresponsibility

Preferred solution: Full refund

User's recommendation: Never use Harry & David, especially for food gifts. Its embarrassing and expensive. They do not take responsibility for assuring foods are handled safely.

Lynne W Ynf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Depoe Bay, Oregon

The order from *** continues from Feb. 2nd. #105-243-****

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Please help fix this. Over two weeks ago I ordered two bins of the 50 piece dark chocolate truffles.

This past week I got a call saying my credit card didnt clear and they needed another card. So I called the customer service line and after trying to sell me 2 other items, I finally got them a credit card and it has shown up as paid on my credit card app. I also had to tell them I had a $10.00 discount on the first order. Which she finally then also credited to my card.

Now this morning, the customer service line is calling me again! Unbelievable. I refuse to call again. Please figure this out on your end or credit the whole thing and cancel my order.

I have never had so much trouble with what I thought was an Oregon company making such a mess of such a simple order. I love this product but I am giving up. Please fix this and email me at lynnew01@***.com. Lynne Wright Order number 105-243-****.

They say they need additional information. Maybe my blood type?

View full review

User's recommendation: Do not order from Harry & David. Only visit store in person.

Resolved
Kelly S Jpj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Medford, Oregon

Resolved: Late delivery

Updated by user Feb 28, 2024

Company fixed the issue and I have been provided with apology.

Original review Feb 12, 2024
2 day delivery was late, gift was intended for an event already over and therefore was a disappointment and is not satisfactory
View full review
Loss:
$70
Pros:
  • Ease of ordering
Cons:
  • Not delivered on time

Preferred solution: Full refund

Resolved
Yaquelin Cdk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Mckinney, Texas

Resolved: The service is terrible. They have lied and lied.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Dec 21, 2023

Company fixed the issue and I have been provided with apology. My son called yesterday and said he received another basket.

They were thrilled. So, thank you for that.Betty Crenshaw

Original review Dec 14, 2023
I ordered two very expensive gift baskets - two addresses. One order arrived in a timely manner.

The other one did not arrive when they said. I called and was told it would be there by Christmas. I told her I needed it before Christmas then she said ok it would be delivered the next day by noon. It was not.

I called again and once again I was told it will be delivered Christmas. I said again no I was promised it would be there by now. The person said oh ok it will be there Saturday. They have continually lied.

I have serious doubts it will be delivered Saturday. I will use a different company next year. The fruit is good.

The service is awful. 584477****
View full review

User's recommendation: Find another company is you need it to arrive when they say. They lied to me.

Anonymous
map-marker Fort Myers, Florida

Their qaulity is good worst than I would have ever expected

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I have been a customer for 25 years and ever order pears were rotten and black , I was horrified at the pictures my family sent , but for them to complain is was bad. Harry and David also sent a gift tower that cost a 1/3 of the one I ordered, basically I probably won't order from again and their customer service is turn to crap too!
View full review

User's recommendation: Do yourself a favor order from someone else

Linda H Afc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I was upset about the extreme shipping charges.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Shipping charges. I called the company and they agreed to reduce them.Customer service was good. I hope I am happy with the product I havent received it yet.
View full review
Loss:
$70
Pros:
  • Seems like nice gift
Cons:
  • High shipping charges

Preferred solution: Price reduction

User's recommendation: Ask about shipping charges

HelenLara

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Medford, Oregon

0 rating. This used to be a good company but now. You can’t get a hold of anyone in the US for customer service. They charge a bundle for shipping yet don’t deliver.

My order has been waiting in Kansas for the package for a week so they can make a label These were supposed to be Oregon pears. When calling the Philippines for customer service they told me the package would be delivered December 7th. On the website, it said they would be deliver by November 21. Terrible, terrible, terrible. Dont waste your money or time.
View full review

Preferred solution: Deliver product or service ordered

User's recommendation: Don’t waste your money or time

Lee S Yfo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker White Plains, New York

Order called in was never taken

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Nov 20, 2023

Not sure at this point

Original review Nov 16, 2023
I called in an order with over 21 gift baskets, never received a confirmation.. Turns out after over an hour on the phone order was never placed and no record of the order!
View full review
Anonymous
map-marker Beckley, West Virginia

Moose Munch Packagind Defective

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Opened box of moose munch, bag was not sealed on bottom, entire contents emptied out.Harry and David would not replace.
View full review

User's recommendation: Stay away from these crooks

Anonymous
map-marker Orlando, Florida

Order follow up

I had placed a substantial order to be delivered to my brother on Friday...even paid extra for this service!! This order still has not been delivered...now I was told it will be delivered today!! I hope it happens!! Anxiously awaiting!!!
View full review
Anonymous
map-marker The Villages, Florida

Unhappy camper.

Over the past 30 years, I've relied on Harry and David to send gifts, spending thousands of dollars. Your customer service has declined so much, I'm now taking my business elsewhere... good luck staying in business with poor customer service.
View full review
Laquanna Hxn
map-marker Henderson, Nevada

I need a catalog so I can make an order for Christmas

I asked a month ago for a catalog & still not received it! Id like to place an order for Christmas. I missed doing an order in Nov for my step son
View full review
Janice S Lqr

Clarify shipping charges. We have passport.

Questioning shipping charges applied to order. We have passport. I need to speak with someone about this.
View full review
Loss:
$1995

Preferred solution: Adjusted shipping charge on order I want to place.

Robert S Xjg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Doesn't Keep Commitments

On 9/27 I ordered a BD gift basket from Harry & David because the website confirmed delivery 9/30. Email I received on Sept just said delivery is 10/2. Customer Service offered $12.99 shipping back, but I paid 79.99. I tweeted Harry & David, but was directed to msg @harrydavidhelp, but that doesn't accept messages from regular Twitter users.
View full review
Pros:
  • Great at taking orders
Cons:
  • Awful at delivering orders

Preferred solution: Deliver product or service ordered

User's recommendation: Do not order anything from Harry & David.

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article