Harry And David Reviews and Complaints | harryanddavid.com @ Pissed Consumer

Most helpful review

New Reviewer

Jan 26, 2022 Connie A Uht

Wasted my time

1.0

Harry & David have been a complete waste of my time. I wanted to share this to prevent them from wasting your time. I placed an order on Jan 8, 2022, for a Valentine's Day wreath and received an email confirming I would receive my order by Jan 20, 2022. On Jan 18,...

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#3290761

Pros

Looks great on web site

Cons

Shipping delays cause frustration
Bad web experience
Not honoring an offer

Preferred solution

Let the company propose a solution

New Reviewer

May 24, 2022 Christyna Svy

Order and card problem

I think my card on file has expired I need help to get a new card on file. Are you Kidding me this is so stupid

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#3607214

Location

Riverview, Florida

Mar 11, 2022 PissedConsumer3398186 of Gainesville, FL

03/03/2022 Order placed to be delivered to Clare, Michigan

I ordered the oranges and grapefruit for my cousin (Tom Cradit) for his birthday on 03/10. After my order was placed, I received a notice that it might not be delivered until 03/31/2022!!!!! On the 3rd you took the funds from my credit card. I have received no further confirmation to include shipping information or even the fact that I placed an order Can you please help me by giving me some idea of when I can expect this gift to be shipped? Also, I would appreciate a confirmation that my order was placed, including a confirmation number. I use Harry & David to send gifts throughout the year to my cousin, but I am awfully disappointed in the issues surrounding this most recent order.

User's recommendation: Within a day or two, I received an e-mail from Harry & David stating that my order had been shipped.

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#3398186

Location

Gainesville, Florida

Feb 25, 2022 PissedConsumer3366637 of Watertown, MA

I purchased a cheese basket from harry and david the person that got it was horrified all they got was 3 small pieces of cheese that was it it looked better in the website that's why i got it they hav

1.1

not good i will never do business with you again you should be ashamed of yourselves to sell something like that and it was 50.00 a rip offdo not buy from the

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#3366637

Location

Watertown, Massachusetts

New Reviewer

Feb 03, 2022 Gloria S Pmx

Poor quality pears

1.0

Just got order of pears..note inside says they are different this year due to weather. They are horrible! Skin tough, pears grainy, not juicy. Very little flavor. Tried to ripen for 5 days, still hard. Will never buy these again. pgs64@***.com

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#3312718

Location

Alameda, California

Preferred solution

Let the company propose a solution

New Reviewer

Jan 28, 2022 Desirae D

Heritage honey bell order- requesting replacement

1.5

Received my heritage Honeywell order on 1/26/22 and not satisfied. Most of the product is bruised and unable to be peeled easily. Not sweet. Tried to call customer service and it sounded like the service operator had her TV blaring and she hung up on me 3x. Im worried because I have 4 pending gift orders to be shipped in February.

User's recommendation: Check refund policy, email address.

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#3298257

Loss

$40

Preferred solution

Deliver product or service ordered

Jan 13, 2022 PissedConsumer3255558 of Homestead, FL

Promised replacements non delivered

2.0

I received as a gift a huge wood box which arrived smashed inside an undamaged cardboard shipping box. I write Harry & David as a long time customer suggesting they should rethink this product and stick to baskets which we always enjoyed. One food item was smashed. I...

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#3255558

Location

Homestead, Florida

Jan 12, 2022 PissedConsumer3253212 of Melbourne, FL

Everything they did was wrong and took too long

1.0

Placed order by phone because website wouldnt take coupon. Never got confirmation email with order. Took 3 weeks to deliver. Got to business late Christmas Eve when receiver was closed. They failed to include note to party so they had no idea who it was from. Took 3 phone calls just to get order #. They disgust me.

User's recommendation: Use Amazon or Sams club.

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#3253212

Location

Melbourne, Florida

New Reviewer

Jan 08, 2022 Danelle B Pzf

Cannot reach with email

2.0

We received a Christmas gift wooden box. It arrived very damaged altho the outside cardboard shipping box did not show much damage. There were 2 bottles of wine which were fine. The "gift" wooden large box was demolished with the checkered top broken off and apart. The front panel would not line up to close. It was a huge disappointment. The only food item was the chocolate decadence round cake that was mushed. Sad. We did not want to embarrass our guest to advise them of the condition of the broken box, we simply disposed of it. Please do not send these out, but rethink this design. The baskets were by far more reusable and we never had one arrive so useless.

User's recommendation: Dont buy wooden 2 story boxes.

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#3241789

Location

Palm Springs, Florida

Pros

Food quality great

Cons

New wooden boxes horrid design
New wooden box horrid design - stick to baskets

Preferred solution

Let the company propose a solution

Companies Similar to Harry And David

Jan 05, 2022 PissedConsumer3232933 of Weymouth, MA

Quality control…

1.0

Pointed out that mustard had burned product on rim of jar and have received no response whatsoeverassortment was a Christmas gift.

User's recommendation: Overpriced products of mediocre quality….

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#3232933

Location

Weymouth, Massachusetts

New Reviewer

Jan 04, 2022 Chris S Irf

Received basket with stale product

2.0

We received a large basket from my company as a holiday thank you and everything was stale. Very disappointing package.

User's recommendation: Beware: Stale Products included.

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#3230477

Pros

National delivery

Cons

Stale product

Preferred solution

Let the company propose a solution

Jan 01, 2022 PissedConsumer3219300 of Prior Lake, MN

Undelivered purchase.

Satisfied with Harry and Davids response, thank you for your intervention. $$$$$$$$$$$$$$$$$$$$$$$$$

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#3219300

Location

Prior Lake, Minnesota

Dec 27, 2021 PissedConsumer3203989 of Citrus Heights, CA

I received bad fruit

5.0

Harry and David sent me an apology email and sent me a whole new package. The package arrived quickly. Thank you Harry and David

User's recommendation: This is a top notch company that made my order right.

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#3203989

Location

Citrus Heights, California

Dec 22, 2021 PissedConsumer3189404 of Sanibel, FL

Bad instructions

4.3

I LOVE Harry & David pears. However, if I follow the enclosed ripening instructions, all the fruit ripens at the same time and I end up giving most away.EVERYBODY DOES! Isn't it possible - as with avocados - to refrigerate the unripened fruit until needed. Then remove, and ripen, as many at a time as I can use? (Using all, of course, within a few weeks)?

User's recommendation: Rewrite your ripening instructions so we can enjoy ALL OF YOUR PEARS!

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#3189404

Location

Sanibel, Florida

Dec 22, 2021 PissedConsumer3187217 of Springville, AL

Late Deliveries

2.1

I ordered the same basket for 5 recipients. One basket arrived on time (guaranteed by 12/16) and the remaining 4 arrived late, with one of those still not delivered and it is 12/22 and the tracker says it will not arrive until end of day 12/24- a full 8 days late. Not satisfied with this as the orders were time sensitive for various reasons and the guarantee was for delivery by 12/16, which was only met on one delivery.

User's recommendation: Don’t trust the standard delivery timeframes provided and consider if the cost of this product is worth it.

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#3187217

Location

Springville, Alabama

Dec 18, 2021 PissedConsumer3172854 of Atlanta, GA

Terrible customer service

My gift to my sister was lost. It took me 1 week to get an appropriate response. I ended up getting a refund but it took a lot of work. Terrible customer service the customer service agent on the phone was curt and couldn't manage to find my order. I managed to finally reach someone via text who found my order. Harry and David, never again.

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#3172854

Location

Atlanta, Georgia

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Diversity of Products or Services	2/5
Website	2/5
Discounts and Special Offers	2/5
Billing Practices	2/5
Turnaround Time	2/5

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"I received bad fruit"

"I purchased a cheese basket from harry and david the person that got it was horrified all they got was 3 small pieces of cheese that was it it looked better in the website that's why i got it they hav"