Harry And David Reviews and Complaints
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Customers don't like
- Customer service
- Quality was sickening
- Delivery guarantee
Customers like
- Customer service
- Online shopping
- Customer service resolution
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Overall very fun, pleasant experience, WOW!!!, what great customer service, from explaining sale items, tyeing in seasonal items (pumpkin stuff, tasting coffee) and making you "feel" the products. Both Tracey and Angel made our shopping experience way better, and also...
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I liked
- Customer service
I placed on order for 12 packages of Tangy Citrus Shortbread Cookies. The cookies arrived on October 13, 2018, with an expiration date of October 28, 2018 on all 12 packages. The cookies were stale and did not taste good. I did an online chat with Harry & David to...
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I didn't like
- Ridiculously short expiration dates on the cookies
I ordered a canister of moose munch 10oz. for my Mother In Laws 80 th Birthday. When I was wrapping her gift I noticed the shelf life had only a month left . Very dissapointed, she only eats a little at a time. My husband ordered through Amazon, even though. This...
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Harry And David - Terrible
Rotted or perhaps had been frozen? Peaches. Ordered cheesecake . Very small And very dry. Overpriced and poor quality
Harry And David - Split item shipment
Ordered a gift basket to be delivered to someone and they sent out the basket and ribbon without the actual contents of the gift with it. So now the person is going to just get a random basket and ribbon while she waits for the cookies to be delivered
Oh my god this company will forever spam the *** out of your email inbox. Do yourself a favor and use a throwaway email if your order from them. I get 2-3 spam emails per day from them (no exaggeration) I mean what do they think is going to happen, that I'm some...
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I ordered 7 Royal Verano Pears as a Gift for my friend's 96th birthday. 4 of the pears arrived spoiled. My friend called Harry and David to have the pears replaced. She let me know herself. Harry and David did not notify me of this. I then called Harry and David and...
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Harry And David - All items in gift basket were expired .
All items in my gift basket were expired products ..... including coffee !!!! How long must the coffee have been sitting in that basket to have finally reached its expiration date ! So disappointed as it was a wedding aniversary gift .
Ordered wine delivery which required an adult to sign for. Arranged to have someone present and left numbers as requested for contact. No arrival, no call, no tag left on door to pickup. Next day same issue. Contact Harry and David and they blamed FedEx but I believe...
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I didn't like
- Delivery guarantee
- Shipping and customer service departments are horrible
Similar to Harry And David
Web site problems, so forced to call . Clerk stated selected item could not be sent to Military DPO address, so was offered more expensive item. Asked when it would ship, was told "... would arrive be 31 July...". called back 48 hours mid week and item had not shipped....
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