Harry And David Reviews and Complaints
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Customers don't like
- Customer service
- Quality was sickening
- Delivery guarantee
Customers like
- Customer service
- Online shopping
- Customer service resolution
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11/30/2018 - I ordered the Holiday Celebration Chest ($250.00). Arrival date between December 1 and December 7. On December 12, my client had not received the gift. I tracked the package and "No delivery information is available" via FedEx. I called customer service,...
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Company wrote 0 private or public responses to the review from 20 hours ago.
I liked
- Ease of use of the website
- Selection
I didn't like
- Being given the runaround
- Customer service
- Delivery of product
12/10/2018 I ordered 7 boxes of the 9 box of Royal Rivera pears spending over $230. 4 boxes came with 12 sad looking pears. One came with 8 pears and one came with 6 big pears. And one has not arrived. Apparently Florida is too far to ship. This is not ok. I will be...
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Company wrote 0 public responses to the review from 1 day ago.
Harry And David - Disappointed
I placed an order and then the next day received both online and an mail coupons for discounts for orders. Called Harry and David to see if the either of the discounts could be applied to my order. Was told NO.
Company wrote 0 private or public responses to the review from 1 day ago.
Ordered two holiday boxes for appreciation of my company’s warehouse. One box arrived perfectly fine. Second box, tracking claims delivery Monday but CS tells me the following Thursday. Come Thursday, no box. Reship went out, no track number sent. Email CS, they give...
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Company wrote 0 private or public responses to the review from 1 day ago.
Product
Placed order on Nov 4,2018 using a 20 percent coupon code FRIEND. Ordered 2 items to one relative and 2 to another. Got email confirmation but one order contained only 1 item. made several calls . They can not find the original coupon code in their system and I would...
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Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from 1 day ago.
Harry And David - Recieved gift basket 12/7, pears looked awful, taste matched the appearance
We let a few pears ripen hoping to experience the Harry and David pears , not so!!!!!!! The following are numbers on the box are Pkg.# on box 12404c numbers and our name and numbers on address label H12404-C000 165370482037
Company wrote 0 private or public responses to the review from 2 days ago.
Product
Harry And David - Shipping, handling extremley high discounts were not honored
after and a 75.00 order plus tax the total came out to be 107.00 and customer service stated I did not qualify for 3 items for 20 % discount. I called back and another customer service rep apologized and applied discount. due to high shipping costs It depends who u speak to. Holiday help inexperienced!!! 
Company wrote 0 private or public responses to the review from Dec 09.
I didn't like
- Pricing
So I have been ordering from H&D for years now but this year will be the last. I was double billed and was told it was the banks fault and my acct would be credited in 3 to 10 busines days. When I called my bank they said it was not their error but they would put a...
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Company wrote 0 private or public responses to the review from Dec 08.
Ordered a nut tray for shipment to friend. Never received any email confirmation. Called twice and customer service said they would send one, but never received one. They also submitted two authorizations for the same amount of purchase to my bank. The second one will...
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Company wrote 0 private or public responses to the review from Dec 07.
Similar to Harry And David
I’ve been a satisfied customer for years until now. I was on the phone twice trying to place an order. The agent was challenged to correctly apply a discount code and then added a shipping fee ove 1/3 the cost of the pears I ordered. This was really a scam to get you...
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Company wrote 0 public responses to the review from Dec 06.
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I am having trouble ordering from Harry and David...apply coupon and it just ups the shipping costs....50 for 2 items after coupon code GIFT which says free shipping...not so....