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For Christmas I received a "Pick Your Occasion Gift Box" which contained, among other things, 6 pears with rotten areas and covered in brown rough spots, 6 stale/hard chocolate truffles and a box of galettes which were cloying/sticky - I threw all in the garbage. The...
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1.0
I didn't like
  • Delivery or customer service
#985726
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I ordered a gift basket worth $130 with a wine bottle worth $25 for Jan 1st 2017. It was confirmed to be delivered by 30th December, but midway they sent me an apology mail saying they had to cancel the wine order, on 31st when i called to enquire about my delivery...
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1.7
I liked
  • None
I didn't like
  • Poor quality
  • Poor quality and customer service
  • Being given the runaround
#984884
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Harry And David - Pear Review
These pears are not what you are promised. They arrived old, too green to ripen, bruised and shriveled with no juice. This company has gone downhill. It is a waste of money.
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Anonymous
MK

AMEN even in 2016

1.0
#983958
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Harry And David - Simple Review #1482505206
1/1

Harry And David Pear Review

Harry And David
#978566
Here's our pears from Harry and David.
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Harry And David Pie Review

Harry And David
#974820
Received a deep dish pear pie by mail from Harry David which was barely average. The skins were left on were tough. Looked online and saw that it cost $59.99. What a waste of money. Any supermarket pie for under $10.00 delivers more value and taste better.
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Harry And David Customer Care Review

Harry And David
#974274
1.0
Details
I called two times to place a order and both times i could not understand the person i was talking too. I never placed the order.
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Customer service
Staff

Harry And David Shipping Service Review

Harry And David
#974101
1.0
Details
it is the worst no customer service.after 2 weeks basket still not delivered. my brother recovering from cancer surgery b day has long passed. i will never order anything from them and they should be closed. ive been on hold 4 times 20 minutes each time. no resolve. filing a fraud complaint against them too.
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Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
Placed an order for delivery to my family on or before Christmas paid extra for guaranteed delivery along with a note. On the 27th I received an email that the basket had not shipped until the 26th. It finally arrived on the 28th. As they were leaving the hotel they...
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#983824
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What disappointing experience! Ordered a tower of snacks on December 20th to be delivered to my parents on the 23rd. Needed to be there so they could share it with guests. Package never showed. Harry and David said sorry, it's back ordered. Never bothered to tell us...
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2.5
#983258
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Harry And David - Gift Basket Review
Very disappointed in the harry and David gift package! The pears were rotten!! The replacement pears were also rotten! I used to be so excited when I saw a package in the mail with their packaging. Not any more. I will never send it myself again either. How very sad.
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Anonymous
Anonymous

I got some exactly like these. They rotted nearly immediately. One or two were ok.

2.5
#983064
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I ordered a $150 gift basket on 12/5 for delivery on 12/26. When it didn't arrive by 12/30 I called customer service who told me "sorry" they filled the pre Christmas orders first and it was out of stock. They planned to send a substitute gift on 1/11. Well, the...
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2.0
I liked
  • Basically liked the variety of the product
  • Online shopping
I didn't like
  • Nondelivery of my gift due to out of stock and no communication
#982628
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I had a terrible experience with Harry and David. I ordered a $100.00 gift basket for my relatives on December 19th with a guarantee of delivery by December 23rd. On December 24th when they had not received the package I called and was told the basket was out of stock...
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#982313
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Harry And David - Rotten Pears In Gift Box
Harry And David - Rotten Pears In Gift Box
Harry And David - Rotten Pears In Gift Box
Harry And David - Rotten Pears In Gift Box
Received a gift of pears, sausage, cheese for Christmas. Pears were rotten and leaking fluid in the box. After 4 email exchanges with their customer service, I finally replied that this was way more work than was worth for a replacement of a few dollars worth of pears....
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Anonymous
Anonymous

I got some not quite this bad bad absolutely unsatisfatory. I can't tell the friend I sent them, "Thanks for the garbage." Don't even consider sending these to anyone who you ...

2.3
#981975
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I have ordered from Harry & David various times in the past and thought their customer service was great. This year, however, it is HORRIBLE. They got the name wrong on one of my packages (although the name was correct in my Harry & David address book), and shipped 6...
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#981313
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