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We received a gift of the Harry and David Fruit of the Month. 12 shipments annually. They batted a pitiful 75% edible rate for 2017 with spoiled grapes, squishy pears, and two batches of diseased apples. Despite contacting the company by telephone, speaking to a live...
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1.9
I didn't like
  • Rotten diseased fruit
#1155223
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My brother ordered a gift basket for our family. It was delivered three times for a signature..we were not home at 9am, so I waited after the third time to call the Fed ex number on the slip which said THEY WOULD HOLD THE PACKAGE TEN DAYS! They didn't have the...
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#1155176
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Harry & David used to be the gift pear cream of the crop. Over the years, they have really declined. The company messed up 6 Christmas orders of mine a few years back and never got my business again. I received a gift box of pears this year and was thrilled - until I...
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1.0
I didn't like
  • Terrible quality
#1155133
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Harry And David - Rotten moldy fruit
1/1

Harry And David - Rotten moldy fruit

Harry And David
#1149914
1.0
Details
Rotten moldy fruit received as gift
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Reliability
Value for money

Harry And David - Rotten pears and Missing items

Harry And David
#1149321
1.0
Details
Pears were moldy and crackers weren’t in box
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Advertised vs Delivered
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Harry And David - Non-existent Customer Service when something goes wrong

Harry And David
#1149201
2.3
Details
There is no customer service person who answers. You wait and wait and wait on hold. I finally go through at 2 am but their "systems were down." She assured me she would handle the issue and that there would be a response, but they never corrected the problem I was calling about.
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Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website

Harry And David - Gift box pears

Harry And David
#1149169
Very sad looking pears. Covered with brown spots and divets. Better looking pears in grocery store.
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I ordered a smoked turkey for a major client of mine. Suppose to deliver on 12/22/17.. I never received any emails with updates regarding shipping, you know, so you can click on the tracking number and follow the package! I called Harry and David's 800 number, on hold...
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1.0
#1155082
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I should have checked for this scam but I didn't expect some old fruit company to be dishonest. They just did it to me, paid 240 for a 120 gift, I log in to check my accounts and thought my card had been stolen right before Christmas and my bank is closed to do...
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Anonymous
Bad Pears

I want to add that NOWHERE on their website or in your receipt does it say an order will be charged twice for any reason, hold or otherwise. This item shows as an additional t...

#1154866
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On 12/2, I ordered a package to be delivered on 12/22. 12/22 comes and goes - no package. I call customer service and spend 20 minutes on hold to be told “the label is being printed right now” and “the package should arrive tomorrow.” 12/23 arrives - no package. After...
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1.6
#1154861
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I ordered a basket for my parents paid to have it delivered by the 22 of Dec. confirm text but my parents never got it! Spent 22 minuets to talk with an operator then another 20 for her manager. She was very polite but refunding shipping cost is not going to fix that...
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#1154658
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I received my order on 12/19/17 the Christmas Gift Basket item #27260X priced @ $79.99 The order was packed with horrible smelling excelsior, which is Flammable. The pears, candy and cookies smell so horrible that we could not eat any of the items. The pears were...
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1.0
I liked
  • Choosing delivery date
  • Customer service was very apologetic over and over again
I didn't like
  • Packageing is bad quality
  • I expect better for the price
  • Excelsior used for packaging smells bad
#1154638
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I paid 50.00 EXTRA for shipping for an order that was to be delivered specifically on a particular date and I STILL have no idea where the 300.00 basket I ordered is because Harry and David have no Fed Ex tracking for me. The basket means nothing now becuase the family...
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1.0
#1154571
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Two years in a row!! Order two baskets on one order and they only ship and deliver one of them on time. Have to contact/hassle with customer service to get the other one shipped. Sure, the customer service people are nice. But the whole reason that you use Harry &...
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#1153719
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