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Harry And David - Poor customer service

I ordered 2 Baskets 6 or 7 days before Christmas and was told they would be delivered by 12/22. They never shipped until after Christmas and one of them came frozen!
2.5
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
#1160820
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I received two gift boxes for Christmas - a Tower of Treats with pears, apples, yogurt-covered pretzels, caramel popcorn, cookies, etc., and a Sweet and Salty treat box with similar snacks, and mustard dip. All the sweets were overly sweet, with chocolate truffles and...
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1.0
#1160791
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This was a gift. The large fruit pieces were like shoe leather. Very hard to chew, in fact almost impossible... The cashews must have been the last grade, while the almonds where dried out, and not fit to eat. I have told the person that gave me the gift NO MORE thank...
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#1160590
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We received two different Harry & Davids Moose Munch gifts this year. The popcorn was so stale and gooey it could not be eaten. Informing friends and family not to shop here in the future. The boxes were not damaged and the packages seemed intact. One gift was...
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2.0
#1159888
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Harry And David - Worst I have ever had

Everything in my gift bag was old and stale. What a waste of money . I wouls never recommend this product. Thank you for a horrible gift!
1.0
Details
Advertised vs Delivered
#1159865
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In the past 2 months, I have placed 2 orders of pears as a gift to my brother as he had enjoyed them in the past. Fortunately, I also received the pears as a gift;otherwise I wouldn’t have known how bad they were. They were blemished and not as good as ones I get in...
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1.6
#1159679
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I order a Peppermint Cheese on 11/30 for delivery on 12/20. It did not arrive. After several phone calls I was told it would arrive 12/29, it did not. I called again today and was told it would be here by the end of the day, and I asked for the tracking number. I...
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#1159069
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I placed an order for a Christmas gift basket on 12/22. It was supposed to arrive on or before 12/29. As of 12/30, the order still hadn't been delivered and I still hadn't received any kind of update from Harry and David via e-mail or phone call so I decided to call...
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1.3
#1158846
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On 12/29, I ordered a peppermint cheesecake for my sister's birthday -- shipping was supposed to be free if I wanted it delivered 12/22, but I wanted it delivered 12/26, her actual birthday, so I paid the extra shipping. After ordering, I was only THEN informed it...
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Anonymous
William

They sent me rotting fruit 3 times this year.

1.1
I didn't like
  • Being given the runaround
  • Representative suggestion
#1158594
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I ordered two cakes for Christmas Red Velvet and Black Forest. They both were very dry and tasted bad. They tasted like they had been frozen. I'm a very unhappy about this because I paid $117.00 for both cakes. This was my first time trying Harry and David and I was...
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2.8
#1158018
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