Harry And David
Reviews and Complaints
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Verified Reviewer | Ocala, FloridaHarry & David deliveries via FexEx
On 12/8 my package arrived from Hebron, Ohio to the facility to Martinsburg, WVA a trip of 317 miles. On 12/9 it was sent from Martinsburg , WVA to Clinton, Pa, a trip of 208 miles to a facility that was 100 miles from its destination.
The package arrived in Clinton, Pa on 12/12. Where was it for 3 days ?!?! On 12/13 it was in North Jackson Ohio, 64 miles further from a reasonable destination. ON 12/15 it was shipped to Grove City , Ohio ( near Hebron by the way) making it another 169 mile trek.
I contacted the Harry & David email customer service and got nothing but excuses. The 12/15 delivery date given to me was delayed again until 12/16. On 12/16 it was sent BACK to Clinton, Pa, another 168 mile trip. The delivery date was now changed to 12/17.
My package has bee traveling around in a gigantic confusing circle for 11 DAYS. This is clearly not an efficient delivery system for your product and customers.
In the future please use another delivery carrier. In discussions with the online customer service people could you please hire people that speak English CLEARLY?
- Have horrible customer service
Preferred solution: Deliver product or service ordered
User's recommendation: I will NOT be using this company in the future !!!!
Cannot reach with email
- Food quality great
- New wooden boxes horrid design
- New wooden box horrid design - stick to baskets
Preferred solution: Let the company propose a solution
User's recommendation: Dont buy wooden 2 story boxes
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFailed to deliver product
Customer service has still not resolved. They respond with "pat" answers as if they havent even read the actual complaint
- Good selection
- Poor customer service
- False promises
- Customer service that just wants to get you off the phone
Preferred solution: Deliver product or service ordered
User's recommendation: Don't expect that customer service will help, nor their Chat service
Everything they did was wrong and took too long
User's recommendation: Use Amazon or Sams club
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrible Customer Service
Called on Sunday December 5th,
Was calling in to see why when I tried to reorder from last years list when I went to check out none of the promos were posting to the check out section
So I called in and received someone who was either playing with me as I was frustrated because of the website well the rep continued to get my name wrong then my address and this kept on for like 10 minutes and I finally asked if she listened to what I gave her verbatim and spelled out each letter and still was toying with me, I felt it was worthy to give you all another shot because Ive never had issues with my orders before after about 6 years of ordering
Hope to hear from you with some sort of help for my two mere orders
- Nice product
- Horrible customer service
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWould not Honor Discount for Online Order
- Terrible customer service
Preferred solution: Price reduction
Received basket with stale product
- National delivery
- Stale product
Preferred solution: Let the company propose a solution
User's recommendation: Beware: Stale Products included
Worst experience ever!
Looks like my experience is about the same as others. Ordered 2 boxes of Cinnabons on 12/6 and website stated "items are available to ship now".
Paid $23 for overnight shipping. Order status stated delivery would be 12/8. Items never arrived on 12/8 and Fedex tracking stated only that the label had been created. Never received any update on order status or communication that delivery would be late.
Contacted support on 12/9 and spoke to rep, only was told that items were "in transit". On 12/10 contacted support again since items still had not arrived and Fedex status had not changed. After being on hold for an hour was told again by rep that items were "in transit". Asked to speak to a supervisor, on hold again for 15 minutes.
Supervisor finally joined call and could only apologize for the delay. Could not give me any status on the order or expected delivery date, only stated that order was missing the internal tracking number and that it was "probably" in transit and "should" arrive in a couple of days. This was an outright lie. Supervisor would not enter a new order at no charge to replace the existing order to ensure that I would receive the items the next day.
Terrible way to address a customer issue. Demanded refund and was told it would be processed.
Still not processed. Most unprofessional company I have ever dealt with."
User's recommendation: Read reviews in this company, they speak for themselves
Order nightmare
Last Wednesday, 12/1/21, early evening, I called Harry & David customer service - order department. Earlier in the day I had tried to place an order on line using a promotion code they had sent me.
The order software would not accept the promotion code. I was connected with a very nice young lady from their Jamaica based call center. I could tell she was very new and was being monitored and assisted by a trainer. Very frustrating hour and fifteen minutes - she had to correct every entry (name, address, phone, email, etc) she made, sometimes multiple times.
She put me on hold after every entry and correction. I told her after 30 minutes that I had a dinner across town to get to - she assured me we would have the order finished before that. As I pulled up to the restaurant at the hour and fifteen minute mark the order was still not complete - I told her, and her trainer, that I was cancelling the order as they had wasted all of our time.
The next day I ordered a better gift basket from Costco - it was less expensive and there was no shipping charge - and it has already been delivered. My family has been ordering Harry & David holiday gifts for multiple friends and family for over twenty years - not any more.
User's recommendation: Do not order until they improve Customer Service issues
Quality control…
User's recommendation: Overpriced products of mediocre quality…
Open jar of jelly when delivered
Preferred solution: Let the company propose a solution
User's recommendation: Not a good idea
Late Deliveries
User's recommendation: Don’t trust the standard delivery timeframes provided and consider if the cost of this product is worth it.
Bad instructions
User's recommendation: Rewrite your ripening instructions so we can enjoy ALL OF YOUR PEARS!
I am the recipient of a Harry and David gift. When I opened the box, the fruit smelled bad. The ice packs made of brown paper were melted, and the pears were wet. We had one, and it tasted odd.
Damaged gift fruit packsge
User's recommendation: I’ve received this gracious gift for years & less times than more, the shipment was perfect
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