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Received a gift of pears, sausage, cheese for Christmas. Pears were rotten and leaking fluid in the box.

After 4 email exchanges with their customer service, I finally replied that this was way more work than was worth for a replacement of a few dollars worth of pears. It seems that if they can't find your order in their system of millions of orders, their "best guarantee in the business" doesn't apply.

I didn't realize there was such a large black market for counterfeit H&D boxes full of identically packaged cheese, sausage and crackers. I will certainly keep this in mind when shopping for gifts myself in the future.

Product or Service Mentioned: Harry And David Pear.

Reason of review: Bad quality.

Preferred solution: Deliver product or service ordered.

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Sent $150 basket to family. They were very dissapointed. Never again.


I got some not quite this bad bad absolutely unsatisfatory. I can't tell the friend I sent them, "Thanks for the garbage." Don't even consider sending these to anyone who you want to send a gift too.

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