Received a gift of pears, sausage, cheese for Christmas. Pears were rotten and leaking fluid in the box.
After 4 email exchanges with their customer service, I finally replied that this was way more work than was worth for a replacement of a few dollars worth of pears. It seems that if they can't find your order in their system of millions of orders, their "best guarantee in the business" doesn't apply.
I didn't realize there was such a large black market for counterfeit H&D boxes full of identically packaged cheese, sausage and crackers. I will certainly keep this in mind when shopping for gifts myself in the future.
Product or Service Mentioned: Harry And David Pear.
Reason of review: Bad quality.
Preferred solution: Deliver product or service ordered.