Spring, Texas
0 comments
Not resolved

Update by user Feb 01, 2015

After multiple attempts by Harry and David to blame the condition of the pears on weather I got a partial refund for them and for the lobster dinner i ordered.I would still advise caution when doing business with them and that they consider the multiple complaints and provide quality as advertised.

The steaks were brown yet frozen and the lobster tails were frozen and a grade lower than my grocery store provides. The dinner was thrown out. The gift basket products were worse than low grade products from cheese to meat to popcorn.

They appear to be selling cheap food with a ribbon for a huge premium.Thats all it is.

Original review posted by user Jan 02, 2015

I recommend that consumers review these posts before ordering anything from this company.I order a lobster dinner for four with express delivery fee added.

I had other items scheduled for delivery on the 31st. Instead of expressing, yet accepting the money, my dinner was NOT express and arrived with other items and after my guests left. I have no use for this dinner outside of promised delivery as i am one person now.

The "world-class" pears they brag about were worse than i can find in a cheap supermarket and not worth the price (see attahced photo). I was told the quality was weather related and offered a gift certificate!

The cheese made us sick and was inedible, as was the sausage and nuts. Instead of accepting feedback and making efforts to ensure satisfaction as the website promises, they seek to blame others and continue to operate at status quo.

They clearly dont care about customer satisfaction and are falsely advertising promises they refuse to deliver upon.Stay away from this company!

Review about: Harry And David Gift Basket.

Reason of review: Bad quality.

Monetary Loss: $250.

Preferred solution: Full refund.

I liked: Convenience.

I didn't like: Quality was sickening.

Had an Experience with Harry And David?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be the first to start a discussion

You May Also Like

Harry And David - Original and replacement chocolates were MELTED... Harry And David "Ordered Mothers Day chocolates and they arrived melted. Mom called and a replacement was sent and it arrived as melted liquid. She called again and just asked for a refund..." Read more Harry And David - Received this disappointing box today! Harry And David "I left this as a comment on a review with an identical issue/experience, but I realize if I make it a review I can also include the picture. We ordered the..." Read more Harry And David - Look at the labels Harry And David "The labels on Harry and David products claim that they use "only the finest ingredients like.....", but when you read further, it looks like a chemistry experiment. Red #40, Blue #1,..." Read more Harry And David - Ad pictures of their pears, is this not false advertising? Harry And David "A gift from our realtor and I think the picture pretty much says it all but in case you can't tell, big dents and bruises in 5 of the 7..." Read more Formals Xo King Of Prussia - Formals XO - Very rude and unethical Formals Xo King Of Prussia "We went to Formals XO KOP & purchased a prom dress, no alterations needed. My daughter puts on her dress prom nite, stepped outside to take pictures and we saw..." Read more New JW Marriott at Walt Disney World ! (To be built by DCS Real Estate Investments of Palm Beach) Dcs Real Estate Investments "Yes! DCS Real Estate Investments of Palm Beach filed plans with Orange County on July 24, 2017 to develop the newest JW Marriott Hotel at Disney World. The new hotel..." Read more Yelp - Disgraceful Website Company Yelp "I have been a professional Photographer now for 3 decades. Member of the Professional Photographers of America. In this business as with any other business there are those customers who..." Read more Republic Services - Failure to Pick Up Residental Garbage Republic Services "I started service over the phone (I asked about Hiding Fees, Reply: None) with them on 02/21/2017 my Acct # x-xxxx-0182823. The Last Two Weeks scheduled pick up day Tuesday..." Read more